paulo232

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Forum Replies Created

Viewing 15 posts - 1 through 15 (of 54 total)
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  • in reply to: wp-travel-checkout required fields #23698

    paulo232
    Participant

    OK, we tried with a live card and got the same hanging issue, so re-loaded the stripe keys and tried again, same problem.

    You can see from the screenshot we sent via email all you get is the “circle” by the Book and Pay button, it just keeps going round and nothing happens, the last payment that came through that way was Booking – # 2558 on the 30th Jan

    Any ideas, as we have said we have not touched anything, but our Child Theme has gone and the Stripe payments have gone.

    in reply to: wp-travel-checkout required fields #23694

    paulo232
    Participant

    OK, we have reverted back to the main Travel Gem Pro theme as the Child Theme seems completely messed up by something, however, we still have the stripe issue with being able to book and not make a payment.

    There is something not right here as we have not touched this site so something has changed to make it have these issues.

    We are now beginning to believe that WP Travel Pro has some inherent instabilities as so far in a week we have had little or no help in rectifying these issues.

    Would like your view today on what help you can give so we can make a decision on what we do.

    Thanks

    in reply to: wp-travel-checkout required fields #23691

    paulo232
    Participant

    OK, We have removed the code.

    Now the whole booking process has lost its formatting, see attached screenshot?

    This whole mess is costing us money?

    The site has now not worked correctly for over a week, something must have changed somewhere but we had not touched teh site before these issues starting occuring

    Paul

    in reply to: wp-travel-checkout required fields #23616

    paulo232
    Participant

    We have made no changes to the core files

    in reply to: wp-travel-checkout required fields #23602

    paulo232
    Participant

    Check again for erros going to the home page, no video errors and not surprising as there is no video on the site.

    But there are errors all related to WP plug in errros

    https://prnt.sc/qxr8hr

    in reply to: wp-travel-checkout required fields #23601

    paulo232
    Participant

    Very strange, just used site and had none of these errors, see screenshot https://prnt.sc/qxr6df

    I also don’t see why this stops you looking ta the problems we are having.

    This morning we had 7 bookings, all went through without payment, so this issue is now getting serious.

    I originally flagged this last week

    in reply to: wp-travel-checkout required fields #23569

    paulo232
    Participant

    Already sent in an email
    https://www.airportredcarpet.com

    in reply to: wp-travel-checkout required fields #23560

    paulo232
    Participant

    OK, will do again

    When you make a booking you select the number of travellers, see screenshot https://prnt.sc/qxc5wf
    When you go to the next screen the number of travellers is not carried across and need to be re-entered, see screenshot https://prnt.sc/qxc6mg
    On the next screen when the customer has to fill in details, “Date of Service” is not showing as compulsory, although it is set to be, see screenshot https://prnt.sc/qxc7hs
    When payment is added, the Stripe connection is not working correctly as it just gets stuck on the circles as if its doing something but never does, see screenshot https://prnt.sc/qxc9z7

    Lastly, some pointers on how we get all the booking info into the confirmation emails to the admin.

    Hope this now helps.

    Thanks
    Paul

    in reply to: wp-travel-checkout required fields #23556

    paulo232
    Participant

    I have forwarded the original email trail I sent which has explanation and screenshots?

    in reply to: wp-travel-checkout required fields #23547

    paulo232
    Participant

    I sent an email to support[at]wptravel.io on teh 30th July with a screenshot, etc and also explaining the issue

    in reply to: wp-travel-checkout required fields #23389

    paulo232
    Participant

    HI

    Have just forwarded

    Thanks

    in reply to: wp-travel-checkout required fields #23370

    paulo232
    Participant

    Hi

    I have responded to your emails but have heard nothing back, we also seem to have a Stripe issue in that n one can charge a card through the checkout process now.

    Any chance this can get looked at as site now not really working

    in reply to: wp-travel-checkout required fields #23182

    paulo232
    Participant

    Hi

    It the date of service field in the attachment, we cant seem to make this mandatory although we tick this in the set up.

    Also, we have spotted another issue, when you select the number of people in the initial booking box, when you go to the next part the number of people are missing, so the buyer has to redo? (See screenshots)

    Thanks
    Paul

    in reply to: wp-travel-checkout required fields #23145

    paulo232
    Participant

    Hi

    Are there any responses re making fields in the check out process mandatory, we are getting bookings but we have no idea on which date the service is required as they don’t fill in the field

    Thanks
    Paul

    in reply to: Update Issue #17874

    paulo232
    Participant

    Still have the problem

Viewing 15 posts - 1 through 15 (of 54 total)