[saskia]

Hi Support,

oops it’s ok.

[saskia]

Hi Support,

Was this fixed in the last update WP travel Versie: 3.0.9 and/or in Wp travel pro Versie: 2.0.1 ?

Would like to hear as the details of update are not very clear on this.

Thanks in advance!

Saskia

[saskia]

Hi Support,

Thanks for the reply! Very good to hear from you.

I have some additional questions but will put them in support forum because they have different subjects!

Saskia

[saskia]

Hi Support,

Please let me know how to get in touch because you don’t answer my e-mail or this message either!!

With kind regards,
Saskia

[saskia]

Hi support,

I have checked. I think I have all settings correct. Can you please help me find the solution for this to make it work?

Thanks in advance!

General settings: http://prntscr.com/phacci
Page settings with ‘[wp_travel_user_account]’: http://prntscr.com/phacsx
When customer clicks on ‘detail’ to see booking details site goes to ‘homepage’.

Saskia

[saskia]

Thanks for the information!

[saskia]

Clicking in ‘my account’ on ‘details’ from booking does not lead to ‘booking details’ as described in documentation. It goes to frontend of the site.

print screen of how it should work according to documentation:
http://prntscr.com/pghu4p

I’ve done all updates: wp plugin, wp plugin pro, travel gem theme (free version)

Please let me know how to fix this!

With kind regards,
Saskia

[saskia]

Hi Support,

Does a Zap, configured as documented in your documentation on Zap wp travel add-on, update bookinggstatus of booking when status has changed in admin panel?

And how would I get ‘trip extra’s’ with zap into spreadsheets?

Thanks in advance

[saskia]

Hi Support team,

Thanks for this video. I updated both wp travel and wp travel pro and now it’s working!

Do we always need to be on most recent version? (We were on the version from end of September.)

With kind regards,

Saskia

[saskia]

Hello Support team,

I checked the required credentials. After the update of the WP travel plugin the test license keys dissapeared. I have filled these fields again but there is only ‘stripe checkout’ in payment methods under settings. Stripe IDEAL is missing since update.
To clarify this printscreen of my admin panel: http://prntscr.com/pg06f7
And the print screen of the documentation you provided on this add-on: http://prntscr.com/pg06xy

Can you please help me to solve this? It has priority for me so it would be great if you can help me soon!

Thanks in advance!

Saskia

[saskia]

Hi Support,

Can you please inform met on the status from problem described above? As far as I can check I am having the same problem.

With kind regards,

Saskia

[saskia]

Hi,

No this is not the solution. We do use the pro version. It works as long as the customer selects the blue rounded button and then selects the amount of the trip extra. But if they first click on the amount and forget to select the rounded blue button it is not added to the cart.

With kind regards,
Saskia

[saskia]

Hi Supportteam,

I have the same problem. My trip extras won’t appear in cart when customer only select amount for trip extra and does not select the blue cirkel with checkmark. I would like to have the trip extras added to cart when they select the amount because they tend to not understand that they need to select the blue round circle.

Is this possible?

Thanks in regard!

[saskia]

Thanks I will have a look at it!

[saskia]

Hello @aman121512,

Could you please inform us on the status of above discussed feature (to make it possible for a family to purchase the travel for the whole family (adults, kids, infants) in one checkout) ?

Thanks in advance!

Saskia

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