WP Travel Admin

Important Notice: Before creating a support ticket, please verify the points given in the checklist below as, these can be the most probable reason the issue is there in your side. View Detail

  • Third party plugins conflict can be one of the leading cause for the uncertain behavior of your site. Please verify the issue by deactivating all the third party plugins.
  • What about going through the user documentation / developer documentation ? Our team has worked hard to make the documentation as much informative as possible. Also, we have listed the FAQ’s in the FAQ’s and Knowledge Base section.

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 135 total)
  • Author
    Posts
  • in reply to: Alignment Issue On Front End #19549

    WP Travel Admin
    Keymaster

    Hi,

    The CSS style is provided by your theme, not by the WP Travel plugin. There may be other plugins affecting the CSS. Please do the conflict check. Please verify the issue by deactivating all the third party plugins except WP Travel plugin.

    in reply to: Gallery- thumbnails #17516

    WP Travel Admin
    Keymaster

    If your image appears to be blurred and pixelated then you can define the minimum size of the thumbnail as 600×600 px or try increasing the dimensions ( width and height ) of your Thumbnail size by going to Admin Panel > Setting > Media.

    Also please regenerate your thumbnail after changing the image size by using the plugin given below for the best result:

    https://wordpress.org/plugins/regenerate-thumbnails/

    in reply to: Woocommerce products don't appear on WP Travel Cart #13583

    WP Travel Admin
    Keymaster

    Hi Dorian,

    As you know WooCommerce and WP Travel are different plugins, so if you’re thinking the replacement of WooCommerce with our plugin, make sure you use respective WP Travel Cart, Checkout and Account page of WP Travel to avoid the conflict with WooCommerce.

    Since we have not yet a functionality to import all products from WooCommerce into WP Travel, you need to enter it manually those products as trip in our plugin Trips post type.

    After doing so, disable WooCommerce and try to book using our WP Travel plugin.

    in reply to: Manual Booking #13582

    WP Travel Admin
    Keymaster

    Hi,

    Just in case, can you please check if any JavaScript errors appearing in your browser console? If you were to try it in different browsers, does that resolve the issue?

    in reply to: Table header text under booking tab #12620

    WP Travel Admin
    Keymaster

    Hello @huizhe,

    Glad we could help you.

    Please feel free to post if you have any issues further.

    Also, we would really appreciate if you could help us by rating our plugin by following the link below:

    https://wordpress.org/support/plugin/wp-travel/reviews/

    Thank you.

    in reply to: Delete Departure field #12489

    WP Travel Admin
    Keymaster

    Hello @valerie17

    To remove the departure field, you need to add the trip duration in the pricing options of the trips that you have created. This will only set the start date and the departure date won’t appear in your site.

    To set the trip duration, please go to, Admin Panel > Trips > Individual trip > Dates and Prices > Dates > Trip Duration

    Regarding your query about the trip being disappeared, once the complete payment process is done, the booked trip will no longer remain in cart and to add the trips in the cart, you need to book the trip again. Also, if you are referring to the multiple checkout feature, currently the feature is not available.

    Hope this helps,

    Let us know if you have any query/confusion further,

    Best Regards!!

    in reply to: How to remove "admin" from posts #12486

    WP Travel Admin
    Keymaster

    Hello,

    Please add the below given CSS by going to, Admin Panel > Appearance > Customize > Additional CSS

    .author vcard {
    display : none;
    }

    Hope this helps,

    Let us know if you have any further query/confusion,

    Best Regards!!

    in reply to: Moved site to new domain… Have to reactivate plugins #12416

    WP Travel Admin
    Keymaster

    Unfortunately, we were unable to locate your email in our inbox. Alternatively, please provide us your Order #ID(s) of the addons that you’ve bought from us so we could locate and reset the site.

    Apology for the trouble this has caused.

    in reply to: Partial Payment with Paypal Checkout Express #12370

    WP Travel Admin
    Keymaster

    Hello @flukkini,

    We are unable to access your admin as the link is resulting 404 page. So please fix now and let us know so that we can fix the issue in your site.

    Also, provide your login detail as well in the email below:

    wptravel.io@gmail.com

    Hoping to hear from you soon.

    in reply to: Partial Payment with Paypal Checkout Express #12368

    WP Travel Admin
    Keymaster

    Hello @flukkini,

    At first, we would like to apologize for the trouble. The issue you have mentioned is the known issue and is currently under the fixing process.

    Once we came up with the solution we will fix in your site immediately but the update with the fix will be released within the few days.

    Hoping for your kind co-operations as always.

    Thank you.

    in reply to: How to show a trip on a page #12363

    WP Travel Admin
    Keymaster

    Hello @volikenya,

    Thank you very much for the login detail.

    We have fixed the issue for now. Also, if you have to add the shortcode again, make sure to add the col class as well as given in the screenshot below:

    https://prnt.sc/mzvhm5

    Hope this helps.

    Thank you.

    in reply to: How to show a trip on a page #12361

    WP Travel Admin
    Keymaster

    Hello @volikenya,

    Sorry for the trouble but can you resend the login detail in the email below:

    wensolution[at]gmail.com

    Thank you.

    Hoping to hear from you soon.

    in reply to: Moved site to new domain… Have to reactivate plugins #12253

    WP Travel Admin
    Keymaster

    Please provide your purchase email to wptravel[at]gmail.com to reset the website.

    in reply to: Date Picker is Not Auto Filling #12234

    WP Travel Admin
    Keymaster

    Hi @jwogrady,

    Sorry for the trouble. While selecting the trip start date, end date should auto load. If this is not happening in your case, could you please check for any JS errors in your browser console?

    Make sure your WP Travel plugin and WordPress core are on their latest version. Additionally, check the issue by deactivation other non-WPTravel plugin one by one which could help narrow down the cause.

    Can you inform us of the results?

    in reply to: Moved site to new domain… Have to reactivate plugins #12233

    WP Travel Admin
    Keymaster

    Hi,

    Please deactivate the license from previous installation and activate it in the new domain. License key can be activate only one per domain or WordPress installation.

    We hope this helps!

Viewing 15 posts - 1 through 15 (of 135 total)