Support Team

Important Notice: Before creating a support ticket, please verify the points given in the checklist below as, these can be the most probable reason the issue is there in your side. View Detail

  • Third party plugins conflict can be one of the leading cause for the uncertain behavior of your site. Please verify the issue by deactivating all the third party plugins.
  • What about going through the user documentation / developer documentation ? Our team has worked hard to make the documentation as much informative as possible. Also, we have listed the FAQ’s in the FAQ’s and Knowledge Base section.

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 1,693 total)
  • Author
    Posts
  • in reply to: Hide Back To Top Button #19876

    Support Team
    Keymaster

    Hello @max,

    Glad we could help you.

    If you have any issues further then kindly let us know.

    Thank you.


    Support Team
    Keymaster

    Hello

    Thank you for pointing and notifying the issue.

    Since the last update, we are under fixing process of any issues encountered. We will fix this issue in your specific site and will release the update with a precise fix as soon as possible.

    Hoping for your kind co-operations.

    Best Regards!

    in reply to: Travel Cart – Pax Number Missing #19864

    Support Team
    Keymaster

    Hello

    We are extremely sorry for all the inconveniences.

    With each update, we try our level best to make the product more effective both functional and performance wise. For this, we try to optimize the code that also includes deprecating the functions of previous versions and adding the new ones.

    As much as we love to help you, we are unable to do so as fixing the compatibility issues for your specific site will cost a huge amount of time of our developer team. As this case is out of scope of the support forum, we humbly request you to consider hiring our professional developer for further assistance.

    Hoping for your kind co-operations.

    Best Regards!

    in reply to: Hide Back To Top Button #19857

    Support Team
    Keymaster

    Hello @max,

    Please add below-given CSS to remove the “Back to top option”.

    a#return-to-top {
        display: none !important;
    }

    Hope this helps.

    Thank you.


    Support Team
    Keymaster

    Hello,

    Thank you for mentioning the solutions and hope it will be helpful to the user looking for these solutions.

    Best Regards!!

    in reply to: Travel Cart – Pax Number Missing #19837

    Support Team
    Keymaster

    Hello @flukkini,

    We would like to apologize for the miss understanding.

    Please send in the request for fix through the link below:

    https://wptravel.io/hire-our-customizer/

    Thank you.

    in reply to: Trip Types #19836

    Support Team
    Keymaster

    Hello @flukkini,

    When we tested the issue on our side in detail, we were unable to replicate the issue and upon testing your site the issue was found and we could not exactly pin down the cause of the issue.

    So while we are on the process of testing on our side, from your side please make the conflict check since you have activated a lot of plugins and this might have caused the issue. We request you to only activate out plugin and test the issue.

    We recommend using the Health Check & Troubleshooting plugin for the conflict test. This plugin allows you to run a conflict check without affecting normal visitors to your site.

    Thank you.

    in reply to: Here Map pricing & Itinerary functionality #19834

    Support Team
    Keymaster

    Hello

    Glad that the functionality is working fine.

    Feel free to reach us for any further query/confusion.

    Regards!

    in reply to: Here Map pricing & Itinerary functionality #19832

    Support Team
    Keymaster

    Hello

    The location data are set by the Mapquest itself and when we tested the WP Travel Here Map in our side, regarding the location, it is working perfect.

    Actually, WP Travel Mapquest and WP Travel Here Map are powered by the Mapquest and Here Map respectively and the data of the location are given by their respective server. Functionality wise, WP Travel Here Map is working perfectly fine.

    Hope this clears your confusion.

    Feel free to reach us for any further query/confusion.

    Regards!

    in reply to: Reports on booked travel #19831

    Support Team
    Keymaster

    Hello

    Thank you for the suggestions.

    We have already listed the feature as a requested feature and will carry out further research regarding this. However, our developer team are working on several other features so, for the immediate implementation in your side, you need to hire a professional developer.

    Hope this clears your confusion.

    Regards!

    in reply to: Non-Apple Mobile Devices: Cannot Scroll Site #19829

    Support Team
    Keymaster

    Hello

    This issue is quite unlikely to occur and it even didn’t appeared in our testing sites. However, please add the below given CSS snippet and verify if this resolves the issue :

    body {
    height: 100vh;
    }

    Hope this helps

    Feel free to reach us for any further query/confusion.

    Regards!

    in reply to: all contents doesn't appears on the Homepage tab #19803

    Support Team
    Keymaster

    Hello @gnexman,

    Glad we could help you.

    If you have any issues further then kindly let us know.

    Also, we would really appreciate if you could help us by adding your valuable feedback regarding our product and the support by following the link below:

    https://wordpress.org/support/plugin/wp-travel/reviews/

    Thank you.

    in reply to: Trip Types #19802

    Support Team
    Keymaster

    Hello @flukkini,

    When we tested your site, we were unable to find such an issue. The trip is working fine.

    Can you please explain it further with the proper screen record so that we can help you further?

    Thank you.

    in reply to: "WS Theme Addons pro" licence alert #19801

    Support Team
    Keymaster

    Hello @flukkini,

    We would like to apologize for the trouble.

    We will inspect the issue further and come with the fixes soon.

    Thank you.

    in reply to: all contents doesn't appears on the Homepage tab #19799

    Support Team
    Keymaster

    Hello @gnexman,

    You can increase the no of post to display in the category/Destination/Tour by going to Admin Panel > Setting > Reading : Blog pages show at most.

    Please refer to below given screenshot:

    https://prnt.sc/p72cgq

    Hope this helps.

    Thank you.

Viewing 15 posts - 1 through 15 (of 1,693 total)