Support Team

Important Notice: Before creating a support ticket, please verify the points given in the checklist below as, these can be the most probable reason the issue is there in your side. View Detail

  • Third party plugins conflict can be one of the leading cause for the uncertain behavior of your site. Please verify the issue by deactivating all the third party plugins.
  • What about going through the user documentation / developer documentation ? Our team has worked hard to make the documentation as much informative as possible. Also, we have listed the FAQ’s in the FAQ’s and Knowledge Base section.

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 1,867 total)
  • Author
    Posts
  • in reply to: HIDE/ DELETE Traveler Info and Billing Fields #22464

    Support Team
    Keymaster

    Hello @sinergianegocios,

    The default field in the form cannot be deleted and edited. Only newly added fields through the WP Travel field editor can be added and edited.

    But if you want to delete the fields in billing field, traveler info field then you can do so using the filter through the child theme.

    To know how you can create and activate the child theme please refer to below given link:
    https://wptravel.io/how-to-create-a-child-theme/

    After activating the child theme in your child theme functions.php add below given code.

    Example:

    function wp_travel_billing_form_edit_fields( $checkout_fields ) {
    
    	unset(
    		$checkout_fields['traveller_fields']['country'],
    		$checkout_fields['billing_fields']['billing_city']
    	);
    	return $checkout_fields;
    }
    
    add_filter('wp_travel_checkout_fields','wp_travel_billing_form_edit_fields');

    Hope this helps.

    If you have any issues further then kindly let us know.

    Thank you.

    in reply to: Vertical Line removal from itinerary #22461

    Support Team
    Keymaster

    Hello @sauravp95,

    When we tested the plugin in our side, everything is working fine so can you please provide your login detail in the email below so that we can inspect the issue further and help you?

    Email: support@wptravel.io

    Hoping to hear from you soon.

    Thank you.

    in reply to: Show multiple dates on trip page #22430

    Support Team
    Keymaster

    Hello @emotion-services,

    No the dropdown feature for the departure date is not available in the plugin as for now.

    But we have noted it as the requested feature. We will work on it in the future updates.

    Thank you very much for the co-operation.

    Thank you.

    in reply to: Vertical Line removal from itinerary #22402

    Support Team
    Keymaster

    Hello @sauravp95,

    As for now, it is not possible. However, using the additional tab feature you can add new tab and add the itinerary in paragraph format.

    For instance, have a look into the screen record below:

    https://www.loom.com/share/4b7ce1534d3d46b4805901430fc07303

    For your information, the additional tab feature comes from the WP Travel plugin or WP Travel Utilities plugin.

    Hope this clears the confusion.

    Let us know if you have any confusion further.

    Thank you.

    in reply to: Decimals on Price #22342

    Support Team
    Keymaster

    Hello @infosanooktiew-com,

    Glad we could help you guys.

    Thank you.

    in reply to: Translation String: PAX Selector #22341

    Support Team
    Keymaster

    Hello @infosanooktiew-com,

    Yes, the translation issue is fixed in this version.

    Let us know if there is any query further.

    Thank you.

    in reply to: HELP – IDEAL not working since updates of wptravel #22261

    Support Team
    Keymaster

    Hello @saskia,

    Glad your issue is resolved.

    If you have any issues further then kindly let us know.

    Thank you.

    in reply to: Traveler in mail template for "admin" #22146

    Support Team
    Keymaster

    Hello,

    Glad we could help you.

    If you have any issues further then kindly let us know.

    Thank you.

    in reply to: Traveler in mail template for "admin" #22112

    Support Team
    Keymaster

    Hello @leisureandadventure,

    When we tested by adding the phone no in the email template, the value added the field is obtained in the email.

    So we have prepared you with the screen record that will guide you to add the new field and show them in the emails.

    https://www.loom.com/share/79b1b68545cf4992b3908cb5e6e40470

    Hope this helps.

    Thank you.

    in reply to: Translation String: PAX Selector #22073

    Support Team
    Keymaster

    Hello,

    The string “Available Seats” is translation ready. But as for the string “adultX1”, we will make it translation ready in the coming updates of the plugin.

    Hoping for your kind co-operation.

    Thank you.

    in reply to: Prices and Dates UI Broken on Desktop Safari #22070

    Support Team
    Keymaster

    Hello,

    The issue regarding the padding, we have fixed the issue in the latest update of the plugin. If the issue still persist then kindly let us know.

    Thank you.

    in reply to: PAX Selector: Padding + Available Seats #22069

    Support Team
    Keymaster

    Hello,

    The issue regarding the padding, we have fixed the issue in the latest update of the plugin. If the issue still persist then kindly let us know.

    Further, as for the seat count option, what you need to be clear is that the inventory option will work for the fixed departure option only. If you have set the trip duration option then the seat will remain even after the booking.

    So make sure you have the fixed departure date option chosen for the trip.

    Hope this clears the confusion.

    Let us know if you have any query/confusion further.

    Thank you.

    in reply to: Decimals on Price #22068

    Support Team
    Keymaster

    Hello @infosanooktiew-com,

    We will enhance the feature in the next update of the plugin.

    Thank you very much for your suggestions.

    Thank you.

    in reply to: Traveler in mail template for "admin" #22047

    Support Team
    Keymaster

    Hello @leisureandadventure,

    It’s the ID that you need to use.

    For more clear information on this, please refer to below given link:

    https://prnt.sc/qbfv7z

    Hope this clears the confusion.

    Let us know if you have any issues further.

    Thank you.

    in reply to: How to remove fill div if content empty? #22045

    Support Team
    Keymaster

    Hello @karankcoresys,

    If you do not have content in the tabs you have mentioned, then you can disable the tab itself by going to the individual trip > tab section if you have used the individual tab section. If you have used global setting then go to WP Travel > Setting > Tab and turn off the tab.

    https://prnt.sc/qbek8m

    The automatic control of the tab as you have mentioned is noted as the requested feature, which we will work in the future.

    Thank you.

Viewing 15 posts - 1 through 15 (of 1,867 total)