Support Team

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 1,966 total)
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  • in reply to: Paypal payment buttons only show for English language #33326
    Support Team
    Keymaster

    Hello,

    We would like to apologize for inconvenience.

    Also, can you please setup staging site installing WPML and WP Travel plugin and provide us with admin login detail of staging site so that we can inspect issue further and fixed the issue for you?

    Further, please kindly post your query in zendesk as we have already shifted to the another support platform.

    Hoping for your kind co operations.

    Thank you.

    in reply to: Paypal payment buttons only show for English language #33305
    Support Team
    Keymaster

    Hello,

    We’ve replied you via support link https://wptravelsupport.zendesk.com/agent/tickets/699.

    Please reply via zendesk support link.

    Regards.

    in reply to: Heading for Trip Tabs #27426
    Support Team
    Keymaster

    Hello,

    Please find answers to your queries below:

    Query 1. Is it possible to add Heading for Trip Tabs: https://prnt.sc/t80784

    Response: Regarding your query, we have informed the theme author about the feature enhancement. We will work on the feature and release the updates soon.

    Query 2. Is separate Shortcode available for Login and Signup and Forgot Password?

    Response: Regarding your query related to the shortcode, for now, the Shortcode is not available for Login and Signup and Forgot Password. Further, we will add this as a feature request and work in the future.

    Hope this helps.

    If you have further queries, kindly let us know.

    Regards.

    in reply to: wp travel translation #26968
    Support Team
    Keymaster

    Hello,

    Glad we could help you.

    Regards.

    in reply to: Featured Trips #26610
    Support Team
    Keymaster

    Hello,

    Regarding your query, the feature to add the link of the featured trips on the front page is not available for now.

    However, WP Travel offers with the widget that will display all the featured trips. So you can add WP Travel Featured Trips widget for featured trips.

    Also, you can use following given shortcode to display all the trips that is marked as featured in the page/post where you are willing to display featured trips.

    [WP_TRAVEL_ITINERARIES type=featured]

    If you have any queries further, kindly let us know.

    Regards.

    in reply to: Shortcode in documentation not working #26541
    Support Team
    Keymaster

    Hello,

    Please provide us the screenshot or screen record of the section where you are facing the issue so that we can inspect the issue as everything is working fine on our side with the shortcodes.

    Also, make sure you have added the shortcode properly.

    If you have further queries, let us know.

    Regards.

    in reply to: Cart Page Empty #26471
    Support Team
    Keymaster

    Hello,

    Regarding your query, as you can see in the screen record below, everything is working fine but you have skipped the cart page and after clicking ‘book now’ it takes you to the checkout page.

    https://www.loom.com/share/3c54433d6faa49bcb97009eb70ece324

    If there are any issues, please once disable the ‘skip cart page’ following the path Admin Panel > WP Travel > Settings > Cart and Checkout as shown in the screenshot below.

    https://prnt.sc/stfazb

    After you disable the ‘skip cart page’, it will display the cart page so that we can inspect the issue you have mentioned.

    Also, please refer to the documentation link given below for detailed assistance on the empty cart issue.

    https://wptravel.io/faq/#empty-cart-issue

    Hope this helps.

    If you have further queries, kindly let us know.

    Regards.

    Support Team
    Keymaster

    Hello,

    Glad we could help you.

    If you have further queries, let us know.

    Also, we would really appreciate if you could help us by rating our support by following link below:
    https://wordpress.org/support/plugin/wp-travel/reviews/

    Regards.

    Support Team
    Keymaster

    Hello,

    Regarding your queries, as we have already mentioned that feature to redirect to thank you page after booking comes from the WP Travel Pro or WP Travel Utilities.

    Otherwise, it redirects to the single trip page after you make a booking.

    Hope this helps.

    If you have further queries, let us know.

    Regards.

    in reply to: Link under tab title not redirecting properly #26261
    Support Team
    Keymaster

    Hello,

    Regarding your query, the new tab you have added is displaying in the tab section below booking tab but is not scrolling, and you have to scroll down by yourself.

    Also, the feature is not available for now for new tabs and we will put the feature as feature request and report our developers for making enhancement in the future.

    Hope this helps.

    Regards.

    in reply to: Link under tab title not redirecting properly #26232
    Support Team
    Keymaster

    Hello @laurien11bvd,

    Please update to the latest version of the theme to resolve the issue you have mentioned earlier.

    Hope this will help.

    If you have any queries further, kindly let us know.

    Thank you.

    in reply to: Map on trip page overlaps the passenger adding box #26216
    Support Team
    Keymaster

    Hello,

    Glad we could help you.

    If you have any queries further, kindly let us know.

    Regards.

    in reply to: Map on trip page overlaps the passenger adding box #26205
    Support Team
    Keymaster

    Hello,

    Regarding your query, please add below given CSS following the path Admin Panel > Appearance > Customize > Additional CSS to resolve the issue.

    .single-itineraries .wp-travel-add-to-cart-form #paxpicker .pricing-categories{
        position: unset;
    }

    Hope this helps.

    If you have further queries, let us know.

    Regards.

    in reply to: 1 days instead of 1 day #26051
    Support Team
    Keymaster

    Hello,

    Regarding your query, the feature to change the days to the only day is not available for now.

    Since ‘s’ is inside the bracket, it means the ‘day’ when it is 1 day and it takes ‘days’ when more than one day is selected.

    However, we will note it for future enhancement.

    If you have any queries further then kindly let us know.

    Regards.

    in reply to: Missing currency #25986
    Support Team
    Keymaster

    Hello,

    Glad we could help you.

    Regards.

Viewing 15 posts - 1 through 15 (of 1,966 total)