Our goal is to provide our users with fast, accurate answers to questions related to all our products. In order to provide quality support, we can only provide support via one channel: Our support forum. We are unable to provide support via e-mail, comments, Twitter, Facebook or with third parties. We do not offer phone support.
- Scope of Support
- Support Hours
- Bug Fixing
- What’s NOT INCLUDED with WP Travel’s Support
- Need technical help beyond our support?
Scope of Support
We only cover support for existing features of our theme, plugin and add-ons. Code customization falls outside the scope of our support policy. For general HTML & CSS tutorials, please visit the W3 Schools. For general WordPress support, please use the WordPress support forums. Here are some examples of support inquiries that fall inside, and outside, the scope of our support:
We only cover support for existing features of our theme, plugin and add-ons. Code customization falls outside the scope of our support policy. For general HTML & CSS tutorials, please visit the W3 Schools. Here are some examples of support inquiries that fall inside, and outside, the scope of our support:
Valid: How do I create a new trip in WP Travel?
Invalid: How do I change the font color of Trip title?
Valid: How do I add a featured image on the trip using WP Travel plugin?
Invalid: How can I add the image sharing option on the individual trips?
Invalid: How do I change the Booking button color?
Support Hours
7 days. Turnaround time less than 12hrs. Excluding Nepal national holidays.
Bug Fixing
It is our commitment to fix all plugin bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours. We will also try provide a solution via the forum for smaller bug fixes, after which we will update the core plugin package.
Get expert support directly from WP Travel developers.
We will be able to answer about anything related to WP Travel, point you in the right direction and help you use WP Travel better (much better).
Typical support:
- How to do stuff with WP Travel
- See why things are not working and get them working for you
Please note that we can’t do your work for you and we can’t work magic. Here are some of the things that we can’t do and don’t promise as part of our standard support.
All technical support is provided via our official forum, where WP Travel’s developers answer every question. We are also active in our WordPress.org forum.
What’s NOT INCLUDED with WP Travel’s Support
We cannot produce custom code solutions for you. When you need custom coding which extends WP Travel functionality, we recommend using our WP Travel hire customizer premium service.
Fix Compatibility Issues With Your Server
Our users run WordPress on many different server types. We try very hard to make sure that WP Travel is compatible with any environment. However, some compatibility problems remain.
We can help you trace issues and find solutions. However, we can’t always fix everything, at least not immediately.
Fix Compatibility With Other Plugins and Themes
We do our best to make WP Travel compatible with everything else in the WordPress world. However, much of it is not in our hands.
If you’re having a problem that involves a different plugin or theme, we can’t make it work.
We’re going to do our best to help. If you show us code fragments, we can tell you what needs changing, but we can’t maintain other plugins.
Fix Your Custom Themes
We’ll answer any question and help you get it right, but we can’t take your entire website and debug it.
Add Features to WP Travel
Many great features in WP Travel came from user suggestions. If you have an idea for a cool new feature, just shoot us an email. We’ll take it seriously and discuss it with you. However, we can’t promise anything.
Fix Bugs in WP Travel
This one may sound strange, but it’s true. If you find a bug in WP Travel, we take it very seriously. We’ll add it to the bug-fix queue and work on it. However, we can’t fix everything right that minute. So, if you hit a bug that’s keeping you from doing something, we can’t promise that we’ll fix it right away.
We’ll work with you to find a sensible temporary solution and will let you know as soon as it’s fixed, but we can’t guarantee any schedule. Just shoot us an email.
Need technical help beyond our support?
Some things don’t fall under our standard support, but they still need doing. We’re here to help with that too. You can get excellent work from WP Travel Hire a Customizer premium service.
