While using WP Travel plugin, you may sometime face a problem where booking/enquiry emails and contact form details may not be sent to the user. One reason for this could be that a mail() function may not have been working because your host provider may have disabled the mail() function. So here is the thing you can do.
- At first, you have to make sure your host has enabled the PHP mail functions.
- Secondly, you have to do an SMTP setup using the plugin given below for the mail to function.
If you face difficulty while doing the above-given methods then kindly contact your server host and figure out the issue.
If everything is fine regarding the server then please once verify the issue by deactivating all third party plugins and activating only WP Travel (Pro as well) as third party plugins conflict can be one of the leading causes for the uncertain behavior of your site. For plugin conflict check, please refer link.
Sometimes caching issues also can be the reason for the appearance of issues related to not getting an email notification. So, please once verify the issue clearing cache too. For detail regarding how to clear cache, you can refer given link.
To get an email notification, the email address you have added should be correct so please once make sure you have added the correct email address in the To Emails field under respective email templates (Booking Email Templates/ Payment Email Templates / Enquiry Email Templates ) by going to Admin Panel > WP Travel > Settings > Email.
Also, if you are using WP Travel free version, you won’t get the To Emails field as this option has been included in WP Travel Pro. So, you have to make sure that you have added the correct email address (the email where you are willing to receive email notification) in the Administration Email Address field by going to Admin Panel > Settings > General as shown in the screenshot below:
Further, if you have any queries, please submit them to our Contact page.